Refund Policy

Before you pay

Review the service description, deliverables, price, applicable taxes, and any agreed custom scope before approving payment. Sending a design inquiry is not a payment. Do not treat an unverified transfer request as a completed purchase.

If something goes wrong

If a download is missing, a delivered design does not match the agreed scope, or you believe you were charged incorrectly, please contact us so we can review the order and available payment records. Where appropriate, we may correct the delivery issue, complete an included revision, or review a refund request.

How refunds are assessed

Refund requests are reviewed based on the verified transaction, the agreed scope, whether work has started or files have been delivered, the nature of the reported problem, and applicable consumer protection laws. This page does not promise an automatic refund for every digital product or impose a blanket “no refunds” rule.

Duplicate or uncertain payments

If you suspect a duplicate charge, do not pay again while its status is uncertain. Contact us with the order reference and the payment provider's transaction ID, if available. We will not consider a screenshot alone proof that funds were received.

Request support

Email eleazarcariaga92@gmail.com with your order or quote reference, a brief description of the issue, and your preferred resolution. Please do not email passwords, payment card numbers, or full bank account information.

Your rights

Any applicable legal rights or remedies continue to apply regardless of this page. Payment providers may have separate dispute processes and time limits.